Medspa Policies

Appointments and Arrival Times

Please arrive 10 minutes prior to your appointment so that you may relax, use the restroom, enjoy a complimentary tea or coffee, and complete any necessary paperwork prior to your treatment. This will aid us as we do our best to ensure we begin your appointment as scheduled. We will do everything we can to accommodate late arrivals, however, if we do not have enough time to provide a quality treatment without impacting other patient appointments, we may need to cancel your appointment and reschedule.  Late arrival cancellations will be charged a $50 fee.

Changes, Cancellations, and No Shows

Since the services are reserved for you personally our facility requires an appointment deposit for certain *Select Services. We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient form getting a much-needed service. Conversely, the situation may arise where another patient fails to cancel, and we are unable to schedule you for an appointment. This is why our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.

Scheduled appointments with *Select Services requires a non-refundable $100 deposit which will be credited towards the scheduled appointment upon checkout. We kindly ask that you give us a minimum of 2 business day notice  for any appointment changes or cancellations (business days do not include Saturday or Sunday). Any changes or cancellations to these appointments without the required amount of notice will forfeit the $100 deposit in its entirety and not applied towards any future service.

Payments

Payments must be made in full at the time services are rendered.  We accept Cash, All Major Credit Cards, Checks with valid ID, and valid Gift Cards.  We also accept Care Credit patient financing for patients who wish to finance their purchases.  A returned check fee of $35 will be charged for any returned checks.

Expirations

All service purchases expire 12 months after the date of purchase and are non-refundable and non-transferrable.

Refunds and Returns

We do not offer refunds on services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome it cannot always be guaranteed. Clients are
responsible for further treatments needed to achieve further results.

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

Attention: Please be aware that if a refund needs to be made, credit card processing fees will be applied if any credit or debit cards were used to secure a service.

Gratuity

A gratuity is not included in the cost of your service. Industry standard is 15-20%, please feel free to extend a gratuity as a result of your spa experience, they are greatly appreciated. Gratuity for the technicians and aestheticians may be given through Venmo,  Zelle, or in cash.

Scheduling a service is acknowledgement of our policies.